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Troubleshooting 5-3
OG L
Basic Troubleshooting Tips
The following are some common situations that can cause a variety of problems. Before
you look for a specific problem use the tips in this list.
■ Check the power and all cables to the printer.
■ Check the printer OCP for information.
■ If possible, print the Status Page from the Reports menu and verify that the
settings match your configuration.
■ Check the current status of the printer.
❒ The current status appears on the OCP.
❒ If the printer is processing your job, the status message reflects this.
❒ If your print job does not appear in the status message, another user’s job may
be printing before yours or the printer may already have finished printing your
job.
❒ If your job is waiting to print, it appears in the list for the print queue.
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- User’s Guide 1
- TRADEMARK 2
- NOTICE TO USER 2
- Rev. Table 3
- Table of Contents 9
- Chapter 3. Paper Handling 10
- Chapter 5. Troubleshooting 11
- Chapter 6. Web Utilities 11
- Appendix A. Specifications 12
- Glossary 12
- SAFETY SUMMARY 13
- Introduction 27
- Manual Conventions 28
- For More Information 28
- Printer Overview 29
- Printer Features 30
- I/O Configurations 31
- Operator Control Panel 31
- External View of the Printer 32
- Internal View of the Printer 33
- Powering On the Printer 34
- Powering Off the Printer 35
- Clearing Error Conditions 36
- Printer Overview 1-9 37
- Control Panels 39
- Description of Control Panels 40
- OCP Menu Icons and Buttons 41
- Using the OCP Menus 42
- Using the Ten Key Pad Menu 43
- 2-6 Control Panels 44
- Control Panels 2-7 45
- OCP Menu Structure 46
- Information Menu 47
- 2-10 Control Panels 48
- Printer Menu 49
- 2-12 Control Panels 50
- Paper Output 51
- Test Print 53
- 2-16 Control Panels 54
- Control Panels 2-17 55
- 2-18 Control Panels 56
- Setup Menu 57
- 2-20 Control Panels 58
- Control Panels 2-21 59
- Language 60
- Attention Buzzer 60
- Control Panels 2-23 61
- Reports Menu 62
- Jobs Menu 63
- Sub Panel 64
- Unacceptable Paper 66
- Storing Paper 66
- Paper Size 67
- Paper Size Indication 68
- Paper Weights 69
- Paper Type 69
- Loading Paper 71
- Dog-eared corner 72
- Curled Edge 72
- Loading Paper in Tray 73
- 3-10 Paper Handling 74
- Paper Handling 3-11 75
- 3-12 Paper Handling 76
- Loading Special Media 77
- Loading Pre-printed Paper 78
- Paper Handling 3-15 79
- Leading Edge Value Box 81
- Unit of paper size 81
- Ten Key Pad 81
- Side Edge Value Box 81
- 3-18 Paper Handling 82
- Paper Handling 3-19 83
- Key Pad 84
- Setting the HV Adjust Values 85
- 3-22 Paper Handling 86
- Setting the Table Adjust 87
- 3-24 Paper Handling 88
- Setting the Paper Moisture 89
- ” button 90
- Preparing the Stacker 91
- Removing Paper 92
- Paper Handling 3-29 93
- 3-30 Paper Handling 94
- Care and Maintenance 95
- Replacing Consumables 96
- Adding Toner 97
- 4-4 Care and Maintenance 98
- Figure 4-3. Adding Toner (3) 98
- Figure 4-4. Adding Toner (4) 98
- WARNING! 100
- Replacing the Toner Bag 101
- Toner Bag 102
- Paper Stay 102
- Replacing the Developer Mix 103
- 4-10 Care and Maintenance 104
- Supplying the Developer Mix 106
- Care and Maintenance 4-13 107
- Care and Maintenance 4-15 109
- Care and Maintenance 4-19 113
- Replacing the Fine Filter 114
- Care and Maintenance 4-21 115
- Winding the OPC Sheet 116
- Care and Maintenance 4-23 117
- Clearing Paper Jams 118
- Regist Cover 119
- 4-26 Care and Maintenance 120
- Input Station Area 121
- 4-28 Care and Maintenance 122
- Regist Station Area 123
- 4. Close the Front Cover (L) 124
- 5. Touch “ 124
- Paper Feed Area 125
- CAUTION! 126
- Care and Maintenance 4-33 127
- 18. Close the Paper Guide 131
- 23. Open the Paper Guide 133
- 25. Close the Paper Guide 134
- 26. Open the Paper Guide 134
- 27. Remove the paper 134
- 28. Close the Paper Guide 135
- 30. Touch “ 135
- Container Stacker 136
- Care and Maintenance 4-45 139
- Stacker 140
- 16. Touch “ 141
- High Capacity Feeder (HCF) 142
- 8. Open the HCFx Top Cover 144
- 11. Touch “ 144
- Transit Pass Unit Type 156 145
- 5. Remove the jammed paper 146
- Cleaning the Printer 147
- Cleaning the Printer Covers 148
- Cleaning Trays 148
- Care and Maintenance 4-55 149
- 4-56 Care and Maintenance 150
- Care and Maintenance 4-57 151
- 1. Open the Front Cover (R) 152
- 2. Open the Paper Guide 152
- 4. Close the Paper Guide 153
- 5. Close the Front Cover (R) 153
- Fuser Latch 154
- Fuser Unit 154
- Paper Guide-in Assembly 154
- Care and Maintenance 4-61 155
- Paper guide of the 156
- Discharger Unit 156
- Care and Maintenance 4-63 157
- When Loading 158
- When Storing 158
- Toner and Developer 159
- 4-66 Care and Maintenance 160
- Troubleshooting 161
- Guidelines Flowchart 162
- Basic Troubleshooting Tips 163
- General Printing Problems 164
- Troubleshooting 5-5 165
- Print Quality Problems 166
- Duplex Printing Problems 166
- Printer Notice 167
- 5-8 Troubleshooting 168
- OCP Display Messages 169
- 5-10 Troubleshooting 170
- Printer Warning Message 171
- Printer Error Message 171
- 5-12 Troubleshooting 172
- Troubleshooting 5-13 173
- 5-14 Troubleshooting 174
- Troubleshooting 5-15 175
- 5-16 Troubleshooting 176
- Troubleshooting 5-17 177
- 5-18 Troubleshooting 178
- Troubleshooting 5-19 179
- 5-20 Troubleshooting 180
- Troubleshooting 5-21 181
- 5-22 Troubleshooting 182
- Troubleshooting 5-23 183
- 5-24 Troubleshooting 184
- Web Utilities 185
- Overview 186
- Access and Security 187
- Accessing the Web Utilities 188
- Web Page Organization 189
- Site Map 190
- Left Bar Options 191
- Printer Display 191
- Manage Status Options 192
- Status-General 193
- Status-Tray 194
- Status-Paper Output 195
- Status-Consumables 196
- Status-Errors 197
- Status-Usage 198
- Status-Network 199
- Status-Report 200
- Status-Revision 201
- Manage System Options 202
- System-General 203
- 6-20 Web Utilities 204
- System-Tray 205
- 6-22 Web Utilities 206
- HV Adjust 207
- Paper Color 208
- HCF Control 209
- System-Paper Output 210
- System-Virtual Printer 211
- 6-28 Web Utilities 212
- Web Utilities 6-29 213
- Paper Handling 214
- Enable or Disable 215
- 6-32 Web Utilities 216
- PostScript 217
- 6-34 Web Utilities 218
- AppleTalk 219
- 6-36 Web Utilities 220
- System-Accounting 221
- System-Jobs 222
- System-Serial Number 223
- Manage Configuration Options 224
- Configuration-General 225
- Configuration-Events 226
- Configuration-Configuration 227
- Miscellaneous 228
- Calender 229
- PCL Input Tray Mapping 230
- Tray Map 231
- Configuration-Communication 232
- Web Utilities 6-49 233
- Network(NIC) (TCP/IP) 234
- Network(NIC) (Netware) 235
- Network(NIC) (AppleTalk) 236
- Using the Accounting File 237
- 6-54 Web Utilities 238
- Web Utilities 6-55 239
- Accounting Slip Sheet 240
- Web Utilities 6-57 241
- 6-58 Web Utilities 242
- Web Utilities 6-59 243
- 6-60 Web Utilities 244
- Specifications 245
- Consumables 247
- A-4 Specifications 248
- Paper Specifications 249
- Paper Weight 251
- Paper Composition 252
- Paper Cut 252
- Paper Smoothness 252
- Paper Fusing 252
- Moisture 253
- Paper Curl 254
- Recycled Paper 255
- Grain Direction 255
- Special Media 256
- Ink Recommendations 257
- Prepunched Paper 258
- Paper Specifications B-11 259
- Adhesive Labels 260
- Adhesive Label Configuration 261
- Storing Labels 261
- Adhesive Label Specifications 262
- Perforated Paper 263
- B-16 Paper Specifications 264
- Printing Guidelines 265
- Preprinted Lines 266
- Preprint Inhibited Area 266
- Glossary-2 268
- Glossary-3 269
- Glossary-4 270
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